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Job Title: Manager Technical – Sales and Services Department
Company: Alkassib Engineering & Construction (Private) Limited
Location: Islamabad / Rawalpindi
Position Overview:
As the Technical Manager within the Sales and Services Department, you will hold a pivotal role in steering our business’s expansion through your extensive technical expertise and industry insights. Your responsibilities will encompass engaging with clients, understanding their unique requirements, and devising tailored electrical and instrument engineering solutions. Moreover, you will lead cross functional teams to provide comprehensive services that reflect our dedication to excellence.
Key Responsibilities:
1. Leadership and Strategic Direction:
– Assume a leadership role in shaping the technical vision of the department, aligned with the company’s growth objectives.
– Provide strategic insights that drive the development of cutting-edge electrical and instrument engineering solutions.
– Collaborate with senior management to identify business opportunities and shape departmental strategies.
2. Client Engagement and Bespoke Solutions:
– Establish and maintain relationships with prospective clients, comprehending their intricate technical needs.
– Formulate intricate solutions that harmonize with clients’ technical and commercial aspirations.
– Prepare meticulous proposals, encompassing detailed technical specifications, project scope, timelines, and financial projections.
3. Technical Proficiency:
– Leverage your profound understanding of electrical and instrument engineering principles to create innovative resolutions.
– Serve as a technical mentor, offering guidance to both internal teams and clients on intricate projects.
– Remain informed about industry advancements and emerging technologies, ensuring our services remain at the forefront.
4. Project Oversight and Management:
– Oversee the entire project lifecycle, ensuring adherence to engineering standards, regulations, and client expectations.
– Collaborate with project managers and cross-functional teams to guarantee timely project completion, resource allocation, and transparent communication.
5. Business Development and Sales Support:
– Collaborate closely with the sales team, injecting technical insights into sales strategies.
– Participate in pivotal client interactions, presentations, and negotiations, adeptly conveying the technical aspects of our solutions.
6. Quality Assurance and Compliance:
– Uphold unwavering standards of quality, safety, and compliance across all engineering deliverables.
– Conduct methodical project reviews and audits, promptly addressing areas for enhancement and initiating corrective measures.
7. Team Leadership and Nurturing Talent:
– Provide effective leadership and mentorship to junior engineers and team members, fostering their growth.
– Foster a culture of knowledge exchange and superior performance across cross-functional teams.
Qualifications and Requirements:
– MSc /BSc /BE /B-Tech Hons. in Electrical Engineering, Instrumentation, or a related field.
– A robust 12-15 years of post-qualification experience in electrical and instrument engineering, with a pronounced focus on solution development and project management.
– A proven record of accomplishments in client engagement, sales, and business development.
– Professional Engineering (PE) license preferred.
– Mastery of relevant software tools and technologies.
– Exemplary verbal and written communication and presentation skills.
– Exceptional analytical and problem-solving abilities.
– Proficiency in collaborative work within a multidisciplinary environment.
– Thorough knowledge of pertinent industry standards, regulations, and best practices
Customer Care Executive
Are you a people-oriented individual with exceptional communication skills? Do you thrive in a fast-paced environment and enjoy helping others? We have the perfect opportunity for you! Join our team as a Customer Care Executive and be a vital part of our customer-centric organization.
Location: Islamabad / Rawalpindi
Role and Responsibilities:
- Interact with customers via phone, email, and chat in a courteous, efficient, and professional manner.
- Address customer inquiries, resolve issues, and provide accurate information about our products/services.
- Assist customers in navigating our website, placing orders, and managing their accounts.
- Collaborate with other team members and departments to ensure prompt resolution of customer concerns.
- Document and update customer interactions, inquiries, and solutions in our CRM system.
- Strive to exceed customer expectations and contribute to a positive customer feedback loop.
Requirements:
- Excellent verbal and written communication skills in [Language(s)].
- Strong problem-solving skills with a patient and empathetic approach.
- Previous experience in customer service or a related role is a plus.
- Ability to handle high call/email/chat volumes while maintaining professionalism.
- Proficiency in using CRM systems and basic computer applications.
- A positive attitude and a strong willingness to learn and adapt.
- Flexibility to work [shift timings] and occasional weekends.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training to ensure your success in the role.
- Opportunity for career growth and advancement within the company.
- Collaborative and inclusive work environment.
- Health and wellness benefits.
- Employee discounts on our products/services.
- Ongoing professional development opportunities.
Finance Assistance
Are you detail-oriented, analytical, and passionate about numbers? Are you eager to contribute to the financial success of a dynamic organization? We invite you to join our team as a Finance Assistant and play a pivotal role in managing our financial operations.
Location: Islamabad / Rawalpindi
Role and Responsibilities:
- Assist in the preparation and analysis of financial reports, statements, and budgets.
- Process and reconcile invoices, receipts, and expenses, ensuring compliance with company policies.
- Maintain accurate financial records and documentation.
- Collaborate with team members to ensure timely and accurate processing of financial transactions.
- Assist in monitoring cash flows and financial transactions.
- Contribute to the preparation of financial forecasts and projections.
- Assist in conducting financial research and data analysis as required.
- Support the finance team in ad-hoc tasks and projects.
Requirements:
- Bachelor’s degree in Finance, Accounting, or a related field.
- Strong proficiency in Microsoft Excel and other financial software.
- Attention to detail and accuracy in data entry and financial calculations.
- Excellent organizational and time management skills.
- Solid understanding of financial principles and terminology.
- Strong communication skills, both written and verbal.
- Ability to work collaboratively in a team environment.
- Previous experience in a finance-related role is a plus.
Benefits:
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive training and professional development opportunities.
- Exposure to a wide range of financial activities and projects.
- Health and wellness benefits.
- Collaborative and supportive work environment.
- Opportunity for career growth within the finance department.
- Employee discounts on our products/services.